Agenda

9:15-9:45

Welcome and Introduction

Marian Banker, Prime Strategies and Ramon Ray, Smallbiztechnology.com

Technology and Business: The Perfect Marriage

9:45-10:45

Put the CUSTOMER back in SERVICE: Best Practices from Verizon Wireless and Enterprise Rent-A-Car

Charles Hand, President, New York Metro Region, Verizon Wireless

Scott Vaccaro, Regional VP New York City, Enterprise Rent-A-Car

Customer service is one of the most important aspects of your business. It can make or break a business. If customers LOVE your service they’ll come back for more. What can you do to ensure CUSTOMERS are a part of every SERVICE in your business?

11:00-12:00

$ and Cents: Gain & Leverage Business Insight from your Financial Information

Lisa McCarthy, Founder, Accounting Resource, LLC (Intuit Professional Advisor)

What financial information does your business gather? What do you need to know from this information? Your financial software should be able to provide strategic insight that will help you make critical business decisions to help grow your business. Making smarter use of your financial software can put you in position to gain an edge on the competition.

12:00-12:30

Buying Technology Doesn’t Have to Be Difficult

Harry Brelsford, President, SMBNation

Hear tips on how to be a SMART buyer of technology and how to work with your local solution provider to maximize technology for YOUR business.

12:30-2:30

Showcase and Lunchbreak

Brain Exchange Roundtable

The Brain Exchange is a highly interactive setting where everyone learns by being part of a meeting with experts and peers. Hear from those in the trenches as well as solution providers. Find out about new resources and ideas, and make new connections.

There will be two sessions of each Roundtable, so everyone can attend both.

5:30-5:45

Closing